Question 1

Where is the hair imported from?

Accepted Answer

Destiny Hair Extensions are mainly imported from Northeast India.

Question 2

How is hair wefted?

Accepted Answer

Destiny Hair Extensions are hand selected, unprocessed, raw human hair, with all cuticles aligned in the same direction. There are no other mixtures or synthetic fibers included. Each bundle of hair is originated from one or two single donors, which is contingent on the grade of hair selected.

Question 3

What is your return policy?

Accepted Answer

All returns must be within 30 days of purchase. Cannot be used, worn or altered. Buyer is responsible for return shipment. No refunds. Exchange or credit only!

Question 4

What are your payment options?

Accepted Answer

We accept Paypal, Visa, Mastercard, Discover, and American Express when ordering though our website. We also accept cash and credit cards in our salon boutique and for COD deliveries.

Question 5

How can we contact you?

Accepted Answer

To contact us directly, click here  Contact us(javascript:void(0))

Question 6

How many ounces per bundle?

Accepted Answer

Each bundle is weighed at 3 ounces.

Question 7

How many ounces are needed for a full installation?

Accepted Answer

Each client’s desired style varies. Typically 6-9 ounces are required for a full installation.

Question 8

What products do you recommend to use?

Accepted Answer

For a list of recommended maintenance products specially designed for our hair extensions click here Products(javascript:void(0))

Question 9

What type of maintenance is required?

Accepted Answer

We recommend you shampoo and condition hair extensions every 1-2 weeks. For a variety of products specially designed for maintenance of our hair extensions click here Products(javascript:void(0))

Question 10

How do I select the best hair for me?

Accepted Answer

Since each client’s hair texture and desired style varies, we suggest you consult with a professional Hairstylist to advise the best option for you.

Question 11

How to wash the extensions?

Accepted Answer

To shampoo hair extensions, we recommend you always rinse, shampoo and condition hair extensions in a downward motion. Avoid twisting or tangling during the cleansing process. Click here Products (javascript:void(0))for a list of recommended shampoos and conditioners specially designed for our hair extensions.

Question 12

Does the hair shed?

Accepted Answer

Our hair extensions do not shed if cared for properly. In some cases we recommend you do not cut the weft to avoid/minimize shedding. We suggest you only use a detangling brush on our hair extensions.  For a list of suggested maintenance products click here Products(javascript:void(0))

Question 13

Can hair extensions get wet? I.E. (Swimming, showering, etc.)"

Accepted Answer

Yes you may swim with our hair extensions. We highly suggest you avoid excessive salt water and chlorine, and if so condition hair extensions immediately. For best results we recommend you air dry or sit under hooded dryer after shampooing and conditioning.

Question 14

What colors and textures does the hair come in?

Accepted Answer

For a list of hair extensions colors and textures click here   Hair Extensions(javascript:void(0))

Question 15

What grade of hair options do you offer?

Accepted Answer

We offer Premium and Platinum Quality Grade Selections. Premium Quality Hair Extensions can last 3-6 months and Platinum Quality Hair Extensions can last 1-2 years with proper maintenance and products.

Question 16

How often should I apply heat?

Accepted Answer

We recommend you use a heat protector and apply heat no more than 2-3 times per week.
Products(javascript:void(0))

Question 17

What is the duration of the extensions?

Accepted Answer

The duration of our hair extensions are contingent on maintenance and product usage. Premium Quality Hair Extensions can last 3-6 months. Platinum Quality hair extensions can last 1-2 years with proper care/products.

Question 18

How do I style the hair extensions?

Accepted Answer

When using heated styling tools, we recommend you use on a moderate heat setting (curlers, flatirons, heated rollers, etc). You may also opt to apply soft rollers, flexi rods or pin curls for overnight maintenance.

Question 19

Can the hair extensions be colored?

Accepted Answer

Yes our hair extensions can be colored. We highly recommend you consult and have your hair extensions colored by a professional Colorist/Hairstylist. You may schedule a complimentary consultation/appointment with one of our Hair Color Experts by clicking here
Appointment(javascript:void(0))

Question 20

How do I sleep with hair extensions?

Accepted Answer

For overnight maintenance we recommend use of soft rollers, flexi rods, or pin curls, and sleep in a satin bonnet or on a satin pillowcase for the best results.

Question 21

Will my scalp be able to breathe naturally with hair extensions?

Accepted Answer

Our hair extensions are light weigh for a natural look and feel. However, please keep in mind the overall results are contingent on the quality of the installation process. To schedule a complimentary consultation/appointment with one of our Hair Extension Specialists click here Appointment(javascript:void(0))

Question 22

Is there a recommended scalp regimen?

Accepted Answer

We recommend you shampoo and condition hair/scalp every 1-2 weeks. For a variety of maintenance products specially designed for the care of your scalp click here Products(javascript:void(0))

Question 23

How long does shipping take?

Accepted Answer

We offer overnight, 2 -3 day, or 5-7 day shipping options. Shipping rates are determined by the weight of package and shipping destination.

Question 24

How do I track my package?

Accepted Answer

Upon completing your order you will receive a confirmation email with your tracking number and order details.

Question 25

Where do you ship your products from?

Accepted Answer

Our products are shipped from the NJ/NY area.

Question 26

My payment won’t go through, what should I do?"

Accepted Answer

If your payment does not going through, please do not continue clicking “process payment”, as it may result in your credit card being charged multiple times. Please contact our customer service department by clicking here Contact Us(javascript:void(0))

Question 27

What’s the difference in closures, full frontals and 360 frontals? "

Accepted Answer

Closures are either 4x4 or 4x6 in diameter and can be used to complete/close an installation. Full frontals are 12x4 in diameter and is installed from ear to ear (with either thread, glue or tape), which gives you in a natural hairline and can be parted any way you choose. 360 frontals covers the entire circumference of your head, so it can be worn up or in a parted freestyle.

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1420 Burnet Avenue | Union, New Jersey 07083

(908) 686-1111 | njhairstudiospa@gmail.com

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