FREQUENTLY ASKED QUESTIONS
Destiny Hair Extensions are mainly imported from Northeast India.
Destiny Hair Extensions are hand selected, unprocessed, raw human hair, with all cuticles aligned in the same direction. There are no other mixtures or synthetic fibers included. Each bundle of hair is originated from one or two single donors, which is contingent on the grade of hair selected.
All returns must be within 30 days of purchase. Cannot be used, worn or altered. Buyer is responsible for return shipment. No refunds. Exchange or credit only!
We accept Paypal, Visa, Mastercard, Discover, and American Express when ordering though our website. We also accept cash and credit cards in our salon boutique and for COD deliveries.
To contact us directly, click here Contact us
Each bundle is weighed at 3 ounces.
Each client’s desired style varies. Typically 6-9 ounces are required for a full installation.
For a list of recommended maintenance products specially designed for our hair extensions click here Products
We recommend you shampoo and condition hair extensions every 1-2 weeks. For a variety of products specially designed for maintenance of our hair extensions click here Products
Since each client’s hair texture and desired style varies, we suggest you consult with a professional Hairstylist to advise the best option for you.
To shampoo hair extensions, we recommend you always rinse, shampoo and condition hair extensions in a downward motion. Avoid twisting or tangling during the cleansing process. Click here Products for a list of recommended shampoos and conditioners specially designed for our hair extensions.
Our hair extensions do not shed if cared for properly. In some cases we recommend you do not cut the weft to avoid/minimize shedding. We suggest you only use a detangling brush on our hair extensions. For a list of suggested maintenance products click here Products
Yes you may swim with our hair extensions. We highly suggest you avoid excessive salt water and chlorine, and if so condition hair extensions immediately. For best results we recommend you air dry or sit under hooded dryer after shampooing and conditioning.
For a list of hair extensions colors and textures click here Hair Extensions
We offer Premium and Platinum Quality Grade Selections. Premium Quality Hair Extensions can last 3-6 months and Platinum Quality Hair Extensions can last 1-2 years with proper maintenance and products.
We recommend you use a heat protector and apply heat no more than 2-3 times per week.
The duration of our hair extensions are contingent on maintenance and product usage. Premium Quality Hair Extensions can last 3-6 months. Platinum Quality hair extensions can last 1-2 years with proper care/products.
When using heated styling tools, we recommend you use on a moderate heat setting (curlers, flatirons, heated rollers, etc). You may also opt to apply soft rollers, flexi rods or pin curls for overnight maintenance.
Yes our hair extensions can be colored. We highly recommend you consult and have your hair extensions colored by a professional Colorist/Hairstylist. You may schedule a complimentary consultation/appointment with one of our Hair Color Experts by clicking here
For overnight maintenance we recommend use of soft rollers, flexi rods, or pin curls, and sleep in a satin bonnet or on a satin pillowcase for the best results.
Our hair extensions are light weigh for a natural look and feel. However, please keep in mind the overall results are contingent on the quality of the installation process. To schedule a complimentary consultation/appointment with one of our Hair Extension Specialists click here Appointment
We recommend you shampoo and condition hair/scalp every 1-2 weeks. For a variety of maintenance products specially designed for the care of your scalp click here Products
We offer overnight, 2 -3 day, or 5-7 day shipping options. Shipping rates are determined by the weight of package and shipping destination.
Upon completing your order you will receive a confirmation email with your tracking number and order details.
Our products are shipped from the NJ/NY area.
If your payment does not going through, please do not continue clicking “process payment”, as it may result in your credit card being charged multiple times. Please contact our customer service department by clicking here Contact Us
Closures are either 4x4 or 4x6 in diameter and can be used to complete/close an installation. Full frontals are 12x4 in diameter and is installed from ear to ear (with either thread, glue or tape), which gives you in a natural hairline and can be parted any way you choose. 360 frontals covers the entire circumference of your head, so it can be worn up or in a parted freestyle.